Frequently Asked Questions

Can I order individual photo albums or items on TerraTraditions.com?

No. Terra Traditions is a wholesale only site. Find a store near you to buy our products. Or contact us for custom photo artwork.

Is there a minimum order?

The minimum first time order is $500 with a 10% discount. The strict re-order minimum is $150. Invoices must be paid before they ship.

Are there any extra fees?

Re-orders not exceeding $200 (the standard minimum) will be aplied an additional fee of $10. There is a minimum fee of $10 on all rush orders.  A drop ship fee of $10 applies for us to ship to your customer.

What is the delivery turn-around time?

Please allow 2-4 days for processing and shipping, plus 3-5 days for the shipment* to be delivered via UPS. (5-10 days total)

Do you accept returns

Refunds and returns must be submitted within 7 days of your receiving shipment. We will happily replace any damaged or wrong items. Should the package be lost or damaged by UPS. A claim must be submitted, and you must keep all damaged items including the UPS box. Replaced items will be shipped ground only.

Exchanges are not available.

Security

You order information is processed and store securely. Using SSL and standard encryption.

Privacy Policy

We keep our customers information private. If you apply for a reseller account and order with us your address will appear on our website for consumers to find locations that sells our product. We will discard all sensitive payment or other information at your request.

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